Vsee Support



Build secure video & chat communications right into your own app or website

New to VSee Helpdesk? Register for an account. Need a password reminder? Help Center; Register; Register. Name. Email. Password. Confirm. Timezone. To prove you are a human, please tell us the text you see in the CAPTCHA image. VSee offers telemedicine expertise to help you start seeing patients online, whether you're a solo practitioner, a group practice, or large health system. VSee Clinic Web 4.2.2 - Multi Language and Chromebook Support. We have new features available in this version which will be released this week (ETA 4th.

Looking for an OpenTok alternative or an easy way to integrate video chat into your own application? The VSee Application Programming Interface (API) allows you to easily integrate VSee’s simple, secure video conference and screen share so you can create your own innovative telehealth platform, e-learning portal, or whatever app for mobile, web, and desktop platforms.

For a faster web integration option, get the VSee Clinic. This pre-designed waiting room workflow allows you to embed the waiting room and patient queue as a button right into your website (see image below).

Individual VSee Clinics embedded into a Provider website

The VSee Web API allows partners to manage their VSee users, check for user presence, as well as send commands to the VSee client to initiate calls, meetings and auto-accept calls from specific users.

VSee support staff hours are from 6AM-6PM PT (Mon-Fri). Show patients in dashboard. Welcome to GO-The Station. If you have any technical issues, please contact support at help@vsee.com. VSee support staff hours are from 6AM-6PM PST (Mon-Fri). × Waiting Room Notifications.

VSee requires NO servers and no admin privileges, saving up to 10 times the cost of traditional video conference solutions. VSee is also HIPAA-compliant and supports complex telehealth workflows such as virtual waiting rooms and triage centers.

VSee API is fully supported on Windows, Mac, iOS, and Android to provide the best video communication experience.

VSee API for Telehealth

Build a health portal for virtual doctor visits that includes scheduling and secure one-click video calling. Or have our experts create a customized experience for you with the VSee Telehealth Platform. Custom-build features include:

Vsee Support
HIPAA Video ChatWearable / Clinical Device IntegrationPatient / Provider Portal
One-click video callingFitBit, iHealth, etcIntake form / PHR
EHR screen sharingUltrasound, EKG, etcCall routing/ triage
File sharingLabcorp test visualizationVirtual waiting room
Medical device streamingPoint-of-Care labsEMR SOAP notes
Secure IMePrescribe
Payments
MedlinePlus/GoodRx

How does the VSee API work?

Embed VSee video chat into your app using any programming language of your choice. It is as simple s sending a POST request to VSee API to be able to leverage on our API. Information will be returned to the users in JSON thus allowing it to be easily integrated into any system. Your developers should be able to build a working prototype in just a few hours.

VSee vs other video conferencing APIs

CompaniesPlatformsRemarks
OpenTokBrowser, iOS, AndroidAPI mainly server implementation
VidyoPC, Mac, iOSVersatile API, not fully specified
SkypeURI only: Windows 8 apps, browser, Android, iOSURI does not provide for user management
WebRTCBrowserStill in development as a standard, more complicated to implement
VSeePC, Mac, iPad, iPhone, AndroidRich API, no libraries to integrate to other platforms

VSee vs Skype

Vsee Support

Skype provides 2 types of API. One is a set of APIs similar to the VSee URI and works like a normal web browser link. It allows users to be able to make calls, initiate chats and switch focus to the Skype client.

Vsee Password Reset

The other type is the Skype desktop API (discontinued), which allows users to add video calling capabilities or create real-time streaming video devices for their applications from Skype. Learn more.

VSeeSkype
PlatformWindows, Mac, iPad, iPhone (soon), browser, Andriod (later this year)For URI: windows 8 apps, browser, andriod, iOS
LibrariesNoneSkype desktop API (discontinued)
Types of API
– Send URI commands to ClientYesYes
– Bidirectional Activity communicationComing soonNil
– User management APIUser CreationUser Update

User Deletion

User listing

Nil
– Presence APIYes (Online, offline, busy, idle, inCall)Nil
URI commands
– Switch focus to clientUpon command callYes
– Sign into specific accountYesNil
– Toggle First time tutorialYesNil
– Toggle address bookYesNil
– Toggle call surveyYesNil
– Toggle historyYesNil
– Toggle contact importYesNil
– Toggle contact importYesNil
– Toggle statistic windowYesNil
– Set video dimensionYesNil
– Pin Video above other applicationsYesNil
– Set video positionYesNil
– Display user’s local videoYesNil
– Initiate a video callYesYes
– Initiate a audio callNilYes
– Initiate instant chatNilYes
– Hang up a callYesNil
– Autoaccept call from any/specific userYesNil
– Wait for a callYesNil
– Send an alert messageYesNil
– Set on idle behaviorYesNil
– Set on end call behaviorYesNil
– Exit clientYesNil
Security
– Requires verification to generate URIYesNil
– Verification if valid commands are sentYesUnknown
– Ensure privacy and security that commands can only be executed by API or API created usersYesNil
– Upon execution, double check validity of commandYesUnknown
– Time out for URI to ensure freshness and security of commandYesNil
– Millitary approved securityYesNil
– HIPAA compliantYesNil
– SHA256 encryptionYesUnknown
Support
– Technical support on implementation for partnersYesNil
– System integration design support for partnersYesNil
– ForumNilYes
– FAQsComing soonYes
Statistic trackingYes (API usage and call statistics)Nil
Service rangeWorks over satellite connection and across the globePoor connection to remote area
Bandwidth requirementLow. High quality video over wifi. ~154 / 164 kbps per callHigh ~ 530 / 472 kbps
Number of people permission in a callRegular broadband can support from 6+ way call. Mobile wifi support up to 6+ way call. High bandwidth will allow VSee to support more users1~3 way call
HD Video supportYesNil

VSee vs OpenTok

Vsee Support Center

OpenTok requires users to set up their own servers. VSee, on the other hand, has its own client which can be used anytime without installing servers. Thus OpenTok provides 2 sets of API, the server side API and front facing API, for delivering a video conferencing solution.

The bulk of the OpenTok API is the server side API which gives users the ability to design their server infrastructure so they can manage and maintain the video connection between users. Users can create their own user management / authentication system since OpenTok has no notion of user accounts. Learn more.

VSeeOpentok
PlatformWindows, Mac, iPad, iPhone (soon), browser, Andriod (later this year)Browser, iOS, Android
LibrariesNoneJavascript, iOS SDK, Titanium module, PhoneGap plugin, Andriod SDK, ActionScript library
Types of APIURI API to send different commands to the client across all platformsBidirectional Activity communication (coming soon)

User Creation

User Update

User Deletion

User listing

Presence API

Client side APIServer side API
Server requirementNilRequired to be implemented by partner to authenticate users, manage session and connection
Call connectionRequire only 1 command call to initiate private, secure call between targeted user(s).Require a session to be created beforehand. Afterwhich, any user could choose to subscribe and/or publish to the session.
User managementUser CreationUser Update

User Deletion

User listing

No concept of user account
API capability
– Sign into specific accountYesNo concept of account
– Toggle First time tutorialYesNil
– Toggle address bookYesNil
– Toggle call surveyYesNil
– Toggle historyYesYes
– Toggle contact importYesNil
– Toggle contact importYesNil
– Toggle statistic windowYesNil
– Set video dimensionYesYes
– Pin Video above other applicationsYesNil
– Set video positionYesYes
– Display user’s local videoYesYes
– Initiate a video callYesYes
– Hang up a callYesYes
– Autoaccept call from any/specific userYesNil
– Wait for a callYesNil
– Send an alert messageYesNil
– Set on idle behaviorYesNil
– Set on end call behaviorYesNil
– Exit clientYesNil
Security
– Requires verification to generate URIYesSecurity has to be implemented by the partner when they implement the server API. Opentok uses WebRTC for video streaming video is encoded using 128bit AES encryption.
– Verification if valid commands are sentYes
– Ensure privacy and security that commands can only be executed by API or API created usersYes
– Upon execution, double check validity of commandYes
– Time out for URI to ensure freshness and security of commandYes
– Millitary approved securityYes
– HIPAA compliantYes
– SHA256 encryptionYes
Support
– Technical support on implementation for partnersYesNil
– System integration design support for partnersYesNil
– ForumNilYes
– FAQsComing soonYes
– TwitterNilYes
– IRC live chatNilYes
Statistic trackingYes (API usage and call statistics)Nil
Bandwidth requirementLow. High quality video over wifi. ~154 / 164 kbps per callUnknown
Number of people permission in a callRegular broadband can support from 6+ way call. Mobile wifi support up to 6+ way call. High bandwidth will allow VSee to support more usersUnknown
HD Video supportYesUnknown

VSee vs Vidyo

Vidyo has 9 different types of products ranging from VidyoRoom to Vidyo Mobile. Vidyo’s API “are available for the desktop client or the VidyoPortal™ interface for end users, administrators or super administrators.”

Support

Vidyo API allows users to customize web portal for user experiences and establish personal conference and initiate calls to credentialed users. Vidyo API also provides the capability to search for users / room for their status and join one.

In addition, Vidyo also provides a VidyoDesktop API to customize the VidyoDesktop client graphic user interface, such as embedding the video to an existing application and to control audio. Learn more.

Vsee SupportVee

More API Examples

See how MDLIVE embeds the VSee Web API





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